How to edit or cancel my order

If you have an account at Squared.one, you can view and share the order in the Saved Projects section of your account.

If you don't have an account, you view your order after it has been placed. However you can create an account and contact us, we will be happy to assign the order to your new account.

Unfortunately, once the order has been paid for it automatically goes into production and we cannot modify it anymore. Do try and contact us immediately though, if you have ordered for example the photobook, it takes up to 7 days to produce, so there is a chance we will be able to help.

Unfortunately, the system does not allow us to combine multiple orders. You need to pay for each order separately.

Contact us and we will be happy to help you work out the best solution. It depends on the status of each order, the type of goods, etc...

If you need to modify the data in the order and you cannot correct it yourself, we can do the graphic modifications for you. :) The price for these minor graphic services is 36 euro / hour. We will issue you an invoice upon agreement, depending on the complexity of the editing.

Mostly these corrections can be: changing the frame itself, adding edges if the photo is too much to the edge and there would be an unwanted crop, etc.

If the order is already paid for, it depends very much on the photo product you ordered. For example, the photo prints automatically go to print (after payment is received), in which case we cannot cancel the order. If your product has not yet been sent to print, we can cancel your order and refund your money. Please contact us as soon as possible.

If the order is not paid for, it is not in production yet. Contact us, we can cancel the order.