My order status

As soon as the status of your order changes, you will receive an information email - the first one immediately after payment, the next one after the order is printed and handed over to the carrier.

You can track the status of your order here: Order tracking (just know the order number and the email that is stored with it) or in your profile in the section "order overview".

A link to the delivery status of the carrier will be sent to you in an email immediately after the package has been handed over to the specific carrier. You can track your shipment from the time it is entered into production until it is delivered to you here: Order Tracking. You just need to know the order number and the email.

We send a confirmation email automatically, kindly check the “spam” and “promotion” folders. In case you still cannot find the confirmation email please contact us.

If your order has not been handed over to the carrier yet we can try and change the delivery address. Contact us please, we will do our best.

We never add a printed invoice to orders, it will be sent to you via email along with the order confirmation. The order can therefore be sent directly to the delivery address you have provided. The billing and delivery address may differ.

Unfortunately, no. We are established in the Czech Republic and ony ship it directly to you.