Order complaint

Your satisfaction is our top priority. That's why we guarantee 100% satisfaction for every order. We do everything we can to ensure the best possible ordering process, quality materials and reliable shipping. All products are handmade for you and customized with your photos. For this reason, we cannot provide returns without a clear reason, nor can we take responsibility for wrong data or parameters entered by the customer, which include the following:

• Typos and misspellings
• Poor image quality or low resolution of the original file
• Layout errors and missing or duplicate images
• Blank pages or errors in product design (e.g. wrong background colour, wrong photo frames)
• Errors in product selection (e.g. product size, style or choice of cover for photobooks)
• Colour differences between your home computer and our printing systems
• Cancellation of an order if it is already in production
• Damage caused by customer handling - storage, handling, unpacking
• Delivery address entered incorrectly
• Choosing the "wrong" (e.g. slower) carrier

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Thank you for your understanding.

You can file a complaint within 30 days from the date of delivery of the order. After this period, we will not be able to deal with your complaint. If you have never received your order, we take 30 days from the date of expected delivery.

Each of our products is an original, so we treat each item claimed individually. Please contact us and we will be sure to find a solution together to your satisfaction.

Your satisfaction is our top priority. We do everything we can to ensure the best possible quality, working with care and using the best materials. Due to the custom nature of these products we cannot refund for customer created errors. For more information, please see here

You can file a claim within 30 days of the date you receive your order. Please contact us. Please photograph your shipment, email us your order number and more information, and we will be happy to work out your claim with you.

If you have received incorrectly cropped photos (for example, part of the head is missing, etc.), this is due to improper cropping during uploading and editing. We do not retouch your uploaded photos (we never know if this is intentional), so you should always check all photos before confirming your order to make sure they are cropped correctly.

Please feel free to contact us and we will try to help you or advise you on a new order. Unfortunately in this case we cannot offer a refund, as with all cases of wrong data and parameters entered by the customer.

If the problem is on our side, of course we will help you find a solution 🤗. You can make a complaint within 30 days from the date of delivery of the order.